(5.0 / 5)1427+ Ratings

Ashford Reviews

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Overall Rating

5.0
14 Reviews
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About Ashford

Ashford.com is a pioneer in the sale of luxury timepieces on the web, having been in business since 1997. They are headquartered in Tribeca, one of New York City’s most iconic neighborhoods and a hub for all things luxury. They offer a wide range of products and services. Their primary product is watches, and they offer a two-year extensive warranty on any timepiece bought at Ashford that is not covered by the manufacturer, and a one-year extensive warranty on any Certified Pre-Owned timepiece bought at Ashford. All items sold by Ashford are 100% brand new unless they are clearly described as “Certified Pre-Owned.” Their warranty covers the most important part of a watch: the movement. They also replace your battery for one year from the date of purchase. In addition to watches, they also sell Sunglasses, Boots, Leather goods, Fragrance, Beauty Products & Writing Instruments. These items qualify for their 30-day return policy. However, there is no repair warranty for these non-watch products currently. They have a dedicated customer service team that can be reached at +1 (212) 813-1111 or customerservice@ashford.com. They have served over 1,000,000 satisfied customers since 1997. They guarantee that every watch from Ashford.com is 100% authentic, free of any serial number tampering, shipped in its original box with original packing and owner's guide, and protected by the manufacturer or Ashford warranty. They are able to offer excellent prices due to their capacity to purchase large quantities of inventory. They are a safe, secure place to buy, utilizing SSL encryption and being fully PCI compliant.

Ashford Coupon & Discount Codes

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Hamilton Broadway Men's Automatic Watch - $679

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Ashford Customer Reviews (14)

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Heiðbjört Bárudóttir
Heiðbjört Bárudóttir
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Brands you know, prices you'll love

With brands like Rolex, Omega,Cartier at fair rates, this retailer has become my go-to for exceptional watches without breaking the bank.

Jun 7, 2023
Thaís Ribeiro
Thaís Ribeiro
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Plentiful info at ma fingertips

All queries are provided for. Anything pops into ma head, the FAQs already covered it. Full disclosure available whenever I needs it.

Jun 4, 2023
Nína Garðarsdóttir
Nína Garðarsdóttir
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Luxury Brands at More Reasonable Prices

Although the watches and jewelry they offer are upscale and high quality, Ashford sells them at markdowns that make them budget friendly for those of us who ain't made of money. I appreciate that!

Jun 4, 2023
Lawrence Franke
Lawrence Franke
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Huge Variety for Men and Women

They have an enormous selection separated for men and ladies. From dressy to sporty, there's numerous styles and brands for both genders at Ashford. You'll be spoiled for choice.

Jun 1, 2023
Matilda Martin
Matilda Martin
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Super fast shipping

Order placed, watches arrived the very next day! Too rapid for me to even comprehend. Amazin' speed.

Jun 1, 2023
Noah Brennan
Noah Brennan
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Great 2-year warranty

No worries if something goes wrong, ya gotta a perfect backstop to fix it free of charge. Means I can choose my style without fear.

May 31, 2023
Susanne Wirtz
Susanne Wirtz
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Widest selection of watches I've seen

They've got literally every kind of watch you could want. High-end, discreet, sporty - everything ya dream of is there waiting for ya.

May 31, 2023
Tristan Eriksen
Tristan Eriksen
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Separate ladies and gents categories

Thank goodness they got him and her sections. Means I don't hafta wade through watches that don't speak to me.

May 30, 2023
Dirk Koch
Dirk Koch
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The free shipping was clutch for me

I didn't have to pay no extra fees to get my new watch delivered right to my door. Plus if anything was wrong, I could send it back for a refund with no hassle.

May 30, 2023
Saber Adler
Saber Adler
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Solid Warranty on all Watches

Getting a 2 year warranty as standard is reassuring. I know if anything goes wrong within two years, they'll sort it for me no problems asked.

May 29, 2023

Ashford Customer’s Q&A

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Ashford FAQs

FAQ

What are some of the brands that Ashford.com sells?

Ashford.com sells a wide range of brands. Some of the top brands include Baume and Mercier, Blancpain, Burberry, Calvin Klein, CT Scuderia, Edox, Ferragamo, Gevril, Glashutte, Glycine, Hamilton, Invicta, Mido, Prada, Rado, Revue Thommen, Sevenfriday, Solar Aqua, Thomas Earnshaw, Tissot, Versace, and Versus Versace. Other notable brands include Alaia, Alexander McQueen, Alisa, Allemano, Alor, Alpina, and Armani Exchange. They also carry luxury items from brands like Cartier, Movado, Breitling, Baume & Mercier, Ebel, Corum, Rado, and the International Watch Company (IWC). Please note that this is not an exhaustive list and Ashford.com carries many more brands.

FAQ

How long does it take to receive an order from Ashford.com?

At Ashford.com, most orders are shipped within 24 hours from the order date. However, your order processing may be delayed by an additional 2 business days, if placed after 11:00 a.m. EST. Orders placed on the weekend and select holidays begin processing on the next business day. This includes all orders with Expedited shipping and international orders. They offer FREE ground shipping in the U.S. for orders over $99. For orders under $99, the ground shipping cost is $5.99. If you'd like your delivery sooner, they also offer Second Day Air for $19.95 and Next Day Air for $29.95. Please note that international shipping options are also available but may be subject to additional fees or customs duties.

FAQ

About ashford.com Prices and Cost?

Ashford.com is an online retailer that offers a wide range of products. They have luxury watches for men and women with prices starting at $1875. They also offer luxury sunglasses starting at $59.99. Other items such as Hugo Boss products and Solar Aqua styles start at $49.99 and $449.99 respectively. They also have weekly deals on over 90 brands. In their clearance section, you can find deep discounts on watches, sunglasses, jewelry, and more from top brands like Tissot, Hamilton, Glycine, and Invicta. The prices of items in the clearance section vary, with some items discounted up to 80% off. Please note that these prices are subject to change and may vary based on the item and brand.

FAQ

What is the return policy of Ashford.com?

Ashford.com wants its customers to be 100% satisfied with their purchase. If for any reason you are not, you can return your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. Please note: Beauty Products & Fragrances are considered final sale items and cannot be returned. Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return. All returns are contingent upon an inspection by their Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee is non-refundable. Please allow 7-10 business days for your return and refund to be processed. Please note: Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee. Items sent to any address outside the United States are considered final sale and cannot be returned. International orders that are returned to the sender will have a cost to return including the import fees (customs, duties, etc). If the return cost is more than half the cost of the purchase price, without shipping, the item will be abandoned in the country of destination. If the return cost is equal or less than the cost of the purchase price, without shipping, the item will be returned and all associated fees (returns, import fees, and the original shipping fee) will be deducted from the refund. You can request your Return Authorization Number (RA#) by contacting them at 1 (212) 813-1111 or email customerservice@ashford.com. Remember that the item must be unworn, undamaged, and unaltered. All returns must have an RA# prior to return. You can ship your return to the designated address on your return email with the carrier of your choice via insured, traceable delivery. Please make sure to include all materials from your order, such as original paperwork and free gifts. The insurance amount should be equal to the price paid for the item. Make sure your RA# clearly printed on the outside of the box.

FAQ

How do I contact customer service at Ashford.com?

You can contact Ashford.com's customer service in several ways. For the United States, you can reach them by phone at 1 (212) 813-1111 or +1 646-205-1500 for international calls. You can also send an email to Sales@ashford.com for sales inquiries or CustomerService@ashford.com for customer service inquiries. Their regular hours are Monday-Thursday from 9:00 a.m.-6:00 p.m. EST and Friday from 9:00 a.m.-4:00 p.m. EST. For Asia, you can contact them Monday-Friday from 9:00 a.m.-6:00 p.m. (GMT+8) at the following numbers: Hong Kong: (852) 3008-8228, China: (86) 400-611-0232, Korea: (82) 2-3143-9557, Taiwan: (886) 2-7714-6737. You can also send an email to info@ashford.hk. If you need to return an item, you can request a Return Authorization Number (RA#) by contacting them at 1 (212) 813-1111 or email customerservice@ashford.com.

FAQ

About ashford.com Popular Products and Services?

Ashford.com is a leader in the online luxury discount watch industry, offering a wide selection of luxury men's and women's watches. They have been in business since 1997 and are headquartered in Tribeca, New York City. The site guarantees that every watch is 100% authentic, free of any serial number tampering, shipped in its original box with original packing and owner's guide, and protected by the manufacturer or Ashford warranty.

Their inventory includes a variety of brands and products. Some of the popular items include Glashutte Pano Men's Watch, Calvin Klein Fashion Men's Sunglasses, Baume and Mercier Linea Women's Watch, GV2 by Gevril Padova Women's Watch, Swarovski Bee A Queen Women's Necklace, Hamilton Jazzmaster Men's Automatic Watch, Invicta Angel Women's Watch, Puma Core Unisex Opticals, Solar Aqua 2000M Men's Automatic Watch, and Timex Essex Men's Watch among others.

Ashford.com has a strong reputation with a rating of 4.68 stars from 8,887 reviews, indicating that most customers are generally satisfied with their purchases. The site is known for great prices, customer service, and fast delivery.

FAQ

What is the price range of watches on Ashford.com?

The price range of watches on Ashford.com varies greatly depending on the brand and model. The lowest price found is for Hugo Boss and Earnshaw watches, starting at $49.99. There are also luxury timepieces starting at $1875. Other brands like Glycine have watches starting at $199, while Versace and Burberry start at $59.99 and $74.99 respectively. Some specific models like the Romain Jerome Men's Watch RJTAUDI.001.01 are priced at $3,700.99. Please note that these prices are subject to change and may vary over time.

FAQ

About ashford.com Payment Method?

Ashford.com accepts various payment methods. For U.S. orders, they accept all major credit cards, Apple Pay, PayPal, Amazon Pay, and Affirm. Please note that Apple Pay is only available for Mac devices and in the Safari browser. The maximum amount allowed for a single PayPal account holder transaction is $10,000. If you do not have a PayPal account, a maximum of $4,000 USD is allowed for a one-time, single transaction. The shipping address must be a PayPal confirmed address. The shipping address must also be an AmazonPay confirmed address. Affirm is available for items over $200.00 USD. Checking eligibility with Affirm will not affect your credit score. Affirm offers 3 loan options: 3, 6, or 12 months. The shipping address must be an Affirm confirmed address. Other payment methods include bank wire transfer (phone orders only), certified check (requires up to 10 days of processing), personal check (requires up to 10 days of processing), and money order. For International orders, they accept Credit Card (Visa, MasterCard, American Express, Discover), bank wire transfer (phone orders only), Apple Pay, PayPal, Amazon Pay, WeChat Pay, Alipay, and BitPay. Please note that their shipping fees only cover the costs of shipping. Any additional fees, such as customs/duties are the responsibility of the customer.

FAQ

How do I check my order status on Ashford.com?

To check the status of your order on Ashford.com, you need to enter your email address and order ID on their website. If you do not see your order or have further questions, you can call them at 212-813-1111 or send them an email.

FAQ

ashford.com Return Policy?

Ashford.com's Return Policy is as follows: They want you to be 100% satisfied with your purchase. If for any reason you are not, you can contact customer service to return your item back to Ashford in the same condition it was delivered, and Ashford would be happy to provide a full refund of the purchase price. Your item may only be returned as long as you have not worn or sized it. All new items may be returned within 30 days of their delivery date. All Certified Pre-Owned items may be returned within 14 days of their delivery date. Beauty Products & Fragrances are considered final sale items and cannot be returned. Items returned for refund are not eligible for a return label. Return shipping is the sole responsibility of the customer. All returns must have to have an RA# prior to return. All returns are contingent upon an inspection by their Returns Department. The Returns Department must confirm that the item is unworn, undamaged, unaltered and where applicable still has the original tags, plastics, box, manual and warranty card before a refund is processed. Items determined to have been worn, altered or damaged will be sent back and no refund will be issued. Please bear in mind any original shipping fee is non-refundable. Please allow 7-10 business days for your return and refund to be processed. Returns received after 30 days of the delivery date or returned without an RA number are subject to a 20% restocking fee.

Their Shipping Policy is as follows: They offer shipping throughout the U.S. via UPS, or USPS. Ground Shipping is FREE for orders above $99 and $5.99 for orders under $99. Second Day Air is $19.95 and Next Day Air is $29.95. They ship most of their orders on the same day they are received. This is the case if your order is placed before 3:00pm Monday-Thursday or before 11:00am on Fridays (EST). On rare occasions, certain events may delay your order. For your safety, their Verification Department can take from 1-3 days to process an order. Also, if your order contains different shipping and billing addresses, you may be subject to additional verification. They ship to most international destinations via insured international priority UPS. Shipping costs are $29.95 to most international destinations. Please note: They cannot be responsible for additional costs, such as customs, duties, VAT, taxes, etc. You may want to contact your local customs office for an estimate before ordering. Please note that they must declare the full value that you paid for your watch on the shipment.

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